What is Countly 27? A new chapter in private product intelligence
Countly 27 brings deeper analytics, AI and customer engagement together in one platform you can self-host, built around one loop: Capture → Analyze → Act → Adapt.
Private product intelligence across all your data.
Countly 27 is the latest release of Countly, the product analytics and customer engagement platform you can self-host on your own infrastructure. Released on November 4, 2026, it brings deeper analytics, AI and customer engagement together in one platform, built around one loop: Capture → Analyze → Act → Adapt.
What is Countly 27?
Countly 27 is the latest release of Countly, the product analytics and customer engagement platform you can self-host on your own infrastructure. It marks a new chapter in private product intelligence.
The latest release expands Countly's product intelligence platform with advanced AI analytics, more flexible product analysis and unified customer engagement, while keeping data privacy and control at the core. Teams can analyze product performance, act on what they find and measure the results in one platform, with the option to self-host Countly on their own infrastructure.
In one line: Countly 27 is enterprise-grade product intelligence without the privacy trade-off.
Why does this release matter?
Countly 27 matters because your product knows more than any one tool can see. Product data is scattered across separate tools, each one sees a fragment, and acting on what you learn usually means jumping to yet another tool.
Countly 27 brings capture, analysis and action together in one platform, on infrastructure you can control. Teams capture what happens, understand it, act on it, and use the outcome as the next signal.
If you know Countly from an earlier version, this is the release to look at again. You remember Countly. You haven't seen Countly 27.
What is new in Countly 27?
Countly 27 improves eight areas of the platform, from how you analyze and monitor to how you act on what you learn.
Start from a metric in Drill
From a metric to an individual user, in one flow. Add a formula, pivot the result and compare projects in one table, then drill down to the users behind the number.
See where users drop off, and where they go instead
See where users drop off and the paths they take instead. Save the users you find as a cohort and see how they differ from everyone else.
Build dashboards from templates
Templates, 30 chart types and dashboard-wide filters. Start from a template, filter and compare the whole dashboard at once, and send it as a branded email report.
Catch regressions by version
Regressions by version, straight to Jira. See which release brought a regression, hand it to Jira and alert the right team.
Act from one Experience hub
Journeys, push, in-app, surveys and experiments in one place. Build Journeys visually, keep every message on-brand with Brand Kits, and test changes with experiments.
Ask Cee about your data
Ask in plain language. Get evidence back. Type a question the way you would ask a colleague, and Cee answers with a chart built from your project and shows the query behind it.
Measure your AI features with AI Analytics
Adoption, cost, quality and performance of your AI features. See who uses the AI features in your product, what each conversation costs by model, and how users rate the answers.
A faster, friendlier Countly
Easier to learn, faster to get around, now in 10 languages. Find anything with ⌘K, follow guides that open beside the page, and switch to dark mode from your user menu.
How does the Capture → Analyze → Act → Adapt loop work?
Countly 27 works as one loop: Countly captures your product data, helps you analyze it, lets you act on what you find, and measures what happens next. Each turn of the loop feeds the next one.
- Capture: All your product data, in one place. Countly collects product data from across your digital products and brings it into one product intelligence environment: web apps, mobile apps, desktop apps, connected products and server-side systems, through Countly SDKs and APIs for custom ingestion.
- Analyze: Go from a metric to the moment that matters. Start from a metric in Drill and follow it to the users behind it. See where users drop off and the paths they take instead. Ask Cee in plain language when you want a faster way in.
- Act: Turn insight into action, without leaving Countly. The audience you discover should be the audience you can act on. Find the drop-off, save the cohort, trigger the Journey, send targeted in-app help and measure the results. Replace six tools with one connected platform: Analytics, Funnels & Cohorts, Journeys, Push & In-app, Surveys & Ratings and Experiments.
- Adapt: Build products that learn from what happens next. Behavior tells you where. Feedback helps explain why. Your team decides what to change. Then measure what happened next.
How can you see Countly 27 live?
Join Onur Alp Soner, Countly CEO, at Inside Countly 27, a live walkthrough on Thu, Dec 3, at 4 PM CET. Save your seat
Want to see it with your own data? Talk to us or create an account now.
