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Countly Enterprise

The whole platform,
on your infrastructure

Enterprise-grade product intelligence without the privacy trade-off. Self-host Countly across your entire digital product stack, built for up to 100M MAU and billions of events.

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Why enterprises move to Countly

Enterprise analytics without the usual trade-offs.

Most enterprise teams accept the same compromises to get product analytics, and pay for them in security reviews, tool sprawl and slow decisions. Countly Enterprise is built to remove them.

01

The security review blocks the tool.

Self-host Countly on your own infrastructure, so your product data stays within the infrastructure you operate. Engineers answer the questionnaire with you.

02

Product data is split across tools.

All your product data in one place: web, mobile, desktop, connected products and server-side systems.

03

Insight stops at the dashboard.

Find the audience, then act on it in the same platform with Journeys, in-app messages, push, surveys and experiments. Replace six tools with one connected platform.

04

AI can’t safely use product data.

Connect your AI to Countly through MCP. When configured, Cee’s product agents can run fully inside your infrastructure.

05

Volume outgrows the platform.

Built for up to 100M MAU and billions of events, on one deployment.

06

Regulations change faster than the stack.

Consent, retention and residency are configuration, so new rules become policy changes, not a rebuild.

What you get

Self-hosted,
fully supported

Self-hosting doesn’t mean doing it alone. Every Countly Enterprise deployment comes with dedicated engineering support, custom SLAs and the operational know-how to run it.

Deploy anywhere

Your cloud, your data center or a fully air-gapped network with no outbound connection.

No default access

Countly has no access to your data without your explicit permission. Updates ship as packages you install.

SLA and dedicated CSM

Uptime, response and resolution targets agreed per deployment, a dedicated customer success manager, onboarding and proactive monitoring.

Security review support

Architecture documentation, penetration test summaries and questionnaires answered by engineers.

Professional services

Architecture, migration from your current stack, tracking plan design and onboarding for teams.

Bring your own model

On Enterprise, Cee’s product agents can run on your own model endpoint inside your infrastructure.

Across the organization

One data layer,
every team

Countly Enterprise isn’t built for one department. The same live data serves product, marketing, data and IT teams, each with its own permissions and its own view.

Product managerHead of ProductProduct ownerProduct designerUX researcherGrowth managerGrowth engineerProduct analystData analystData scientistData engineerAnalytics engineerBI analystHead of AnalyticsMarketing managerPerformance marketerCRM managerLifecycle marketingCampaign managerMobile developeriOS engineerAndroid engineerWeb developerBackend engineerPlatform engineerDevOps engineerSite reliability engineerQA engineerEngineering managerCTOCPOCIOCISOSecurity engineerCompliance officerData protection officerLegal counselCustomer success managerSupport leadSolutions engineerRevenue operationsHead of DigitalFounder
Product and marketing

Customer-focused experiences

Real-time behavioral insight into how people actually use the product, turned into journeys, messages and experiments.

Marketing and data teams

Insight into engagement

Cohorts built in Drill become the audiences of campaigns, and the results flow back into the same reports. Loyalty is measured where it is built.

IT and product teams

A roadmap grounded in data

Data science and product development work on one governed schema, with role-based access and audit logs that satisfy the security team.

Security and compliance

Built for regulated
industries

Financial services, healthcare, telecom and the public sector run Countly Enterprise because deployment, access control, consent and data management are built into the architecture, not added on.

Trust Center
ISO 27001Certified
ISO 27017Certified
ISO 27018Certified
SOC 2Type II examined
TISAX®Participant*
GDPRData protection
HIPAAHealth data

*Countly Ltd. is a TISAX® Participant. TISAX® is a registered trademark of and governed by ENX Association. Learn more at enx.com/tisax

SSO and role-based access

SAML and OIDC single sign-on, configurable user roles and granular feature permissions controlled by your administrators.

Consent and masking at ingestion

Consent enforced in the SDK, hashing and masking before storage, data subject requests handled in one screen.

Your data, your ownership

The data you collect is yours to own and control. With self-hosting, it stays within the infrastructure you operate.

Proven at scale

Where data control
is non-negotiable

Global brands in automotive, cloud and consumer goods run Countly Enterprise where the answer to “where is our data?” has to be exact, every time.

All customer stories

Engagement

How an Enterprise
engagement runs

From first call to production in weeks. Most of that time goes into your security review, not into Countly, and our engineers work through it with you.

  1. 01

    Scope

    Requirements, environment, data volumes, integrations. A scoped proposal within days.

  2. 02

    Pilot

    A demo environment first, then a deployment in your infrastructure with your data. Security review runs in parallel.

  3. 03

    Roll out

    Migration of tracking and historical data, professional training for your teams, SLAs in force.

  4. 04

    Operate

    Dedicated account manager and engineering contacts, proactive monitoring, update packages, quarterly architecture reviews.

What comes next

Built for growth,
and for the next regulation

An Enterprise deployment is a long-term decision. New capabilities ship as update packages you install on your schedule, so the platform keeps moving without moving your data.

Always-on innovation

Cee and new capabilities ship as update packages you install on your schedule. Cee’s product agents can run inside your deployment when configured with your own model endpoint.

Built to scale

Horizontal scaling for global rollouts or new business units, built for up to 100M MAU and billions of events.

Built for evolving privacy rules

Consent, retention and residency are configuration, not re-implementation. New regulations become policy changes in your environment.

FAQ

Questions enterprise
teams ask us

Straight answers on how Enterprise works in practice. For anything else, talk to us.

Can Countly be self-hosted?

Yes, self-host Countly Enterprise on your own infrastructure. You control the environment, where data is stored and who can access it.

Who owns the data in Countly Enterprise?

You do. You keep ownership and control of the data you collect. With self-hosting, your product data stays within the infrastructure you operate, and Countly has no access without your explicit permission.

Can Countly handle billions of events?

Yes. Countly Enterprise is built for high-volume deployments, up to 100M MAU and billions of events, and scales horizontally as you add apps and business units.

Does Countly support SSO and role-based access?

Yes. SAML and OIDC single sign-on, configurable user roles and granular feature permissions, all managed by your administrators. Changes are recorded in the audit log.

Does Countly support regulated industries?

Yes. Countly is used in financial services, healthcare, telecom and the public sector. Its deployment, access control, consent and data management capabilities support GDPR and HIPAA requirements. Countly is ISO 27001, ISO 27017 and ISO 27018 certified, SOC 2 Type II examined and a TISAX® participant. Countly signs a Business Associate Agreement (BAA) with Enterprise customers.

Where does AI run in a self-hosted deployment?

Cee’s product agents can run fully inside your infrastructure when configured with a self-hosted inference endpoint or your own AI provider. The Documentation Agent, the Countly AI Gateway (EU) and third-party AI providers run outside. You can also connect your own AI to Countly through MCP.

How is Enterprise priced?

Custom pricing per deployment, paid annually, with every capability included. A demo environment is available before you commit. Talk to us for a scoped proposal.

Enterprise

Your infrastructure.
Our platform.
Your product intelligence.

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