Sign in

Solutions · Telco

Product analytics and engagement
for telecommunications

Understand subscriber behavior across digital touchpoints, then act on those insights with targeted engagement. Improve experiences, reduce churn and grow customer value while keeping first-party data under your control.

Key questions

Key challenges in telco

The three questions we hear most often in this space, and how Countly answers them on data you keep.

How can we proactively reduce churn?

Identify at-risk customers from app usage, network quality and support interactions. Intervene with targeted offers before they leave.

How do we see where the app experience breaks?

Correlate app performance, crashes and user-reported issues to find where the experience fails.

How do we increase ARPU?

Understand service and feature usage to find up-sell and cross-sell opportunities with personalized offers.

How Countly helps

How Countly powers telco transformation

One platform covers the whole loop: Capture, Analyze, Act, Adapt. The insight and the action stay in the same place.

See the platform
  1. 01

    Monitor the complete subscriber journey

    Self-service apps, websites and server-side systems in one view.

  2. 02

    Analyze app usage and network quality

    Funnels and User Profiles to find friction and see how service experience affects retention.

  3. 03

    Act on insights to boost loyalty

    Personalized upgrade offers, A/B-tested plan structures, proactive network notifications.

Data ownership

Ensure customer trust with
a secure, private platform

Countly’s self-hosted and private cloud deployments give full data ownership, so you can support GDPR, CCPA and other requirements while safeguarding subscriber trust.

Explore data privacy
Features teams use most here
CohortsRetentionPush notificationsA/B testingCrashes & errorsDashboards

FAQ

Questions about
Telecommunications

Straight answers for this space. For anything else, talk to us.

Can we self-host Countly?

Yes. Self-host Countly on your own infrastructure and subscriber data stays within the infrastructure you operate, which supports national data rules. Or run it in a dedicated private-cloud environment in the region you choose.

Which platforms can Countly capture data from?

Self-service apps, websites, set-top or connected devices and server-side systems, through Countly SDKs for iOS, Android, Web, Node.js, Flutter, React Native, Unity, C++, Java and Windows, plus APIs for custom ingestion.

Can Countly handle tens of millions of subscribers?

Yes. Countly is built for up to 100M MAU and billions of events, and extends with APIs, Hooks and plugins.

How does Countly help reduce churn?

Behavioral cohorts identify subscribers whose usage is slipping. A Journey can trigger a push or in-app offer while it still matters, and the result is measured on the same reports, without exporting audiences to another tool.

Solutions

Related
solutions

The same platform, seen from the next industry or use case over.

All solutions
IndustryFinancial servicesExplore IndustryAutomotiveExplore Use caseMobile analyticsExplore
AWSBMW GroupVerizonSchneider ElectricCoca-ColaStandard CharteredSAPAllianzElsevierRaiffeisen BankTelekom

Solutions

Your industry.
Your data. One platform.

Start free trialBook a live demo