Behavior tells you what people did; a survey is the only way to find out why. Triggering it from a behavior gets the answer while the reason is still fresh.
More in Engagement
- Click-Through Rate (CTR)Clicks divided by impressions, for a message, a campaign or an in-product prompt.
- Customer engagementThe messages, prompts and product changes aimed at a specific behavior, and the measurement of whether they worked.
- Engagement rateThe share of a targeted audience that reacted to a message or a prompt.
- Feature flagA switch that turns functionality on for a chosen segment without shipping a release.
- GeofencingTriggering an action when a device enters or leaves a defined area.
- In-app messagingMessages shown inside the product to a segment defined by behavior, rather than pushed to a device.